Customer Care

Return & Exchange Policy

Not the right fit? Request a return or exchange within 3 days of delivery — no hassle, no complications.

1. Request

Raise a return within 3 days of delivery.

2. Ship It

Pack with original tags & packaging intact.

3. Inspection

Quality check on arrival at our facility.

4. Refund

Processed in 3–5 business days.

Eligibility For Returns

  • Item must be unused, unwashed, and in original condition.
  • All original tags, labels, and packaging must be intact.
  • Request must be raised within 3 days of the delivery date.
  • Proof of purchase (order number or invoice) is required.

Non-Returnable Items

  • Items marked Final Sale or purchased at clearance pricing.
  • Innerwear, socks, and other hygiene-sensitive products.
  • Products showing signs of wear, wash, or damage caused after delivery.

How To Initiate A Return

  1. Email support@zenithstar.pk or call +92 336 097 8888 with your order number.
  2. Our team confirms eligibility and shares the return address.
  3. Pack the item securely with all original tags attached.
  4. Once inspected, your refund or exchange is processed within 3–5 business days.
Please Note Return shipping costs are covered by the customer unless the item received was damaged, defective, or incorrect — in which case ZenithStar covers the full cost.