Frequently Asked Questions

Add items to your cart, choose your size and color, then proceed to checkout. You'll receive a confirmation email once your order is placed.

Orders can be modified or cancelled within a few hours of placing them. Contact support@zenithstar.pk as soon as possible with your order number.

Once your order ships, you'll receive a tracking number via email or SMS to follow its progress with our courier partner.

2–3 business days for major cities, 3–5 days for other cities, and 5–7 days for remote areas. See our Shipping Policy page for full details.

Yes — orders above Rs. 3,000 ship free. Orders below that threshold have a flat Rs. 200 shipping fee.

Currently we ship within Pakistan. International shipping availability will be announced on our homepage when launched.

You can request a return or exchange within 3 days of delivery, provided the item is unused and in original condition with tags attached.

Return shipping is customer-paid unless the item received was damaged, defective, or incorrect — in that case ZenithStar covers the cost.

Once your return is received and inspected, refunds or exchanges are processed within 3–5 business days.

We accept cash on delivery as well as major debit/credit cards and online bank transfers, shown at checkout.

Yes — all online payments are processed through SSL-encrypted, secure checkout.